Frequently asked questions

No. Order as a guest with just a name. Sign in with Apple or Google if you want your orders on every device and a notification when your food is ready.

The restaurant, directly. You pay on Stripe's secure page into the restaurant's own Stripe account, and its name shows on your card statement. iOtomates Resto never sees your card number and takes nothing from your order or tip.

From the restaurant's tax rate, on the items it marks as taxable. In California, hot food and food eaten at the restaurant are taxable, while some cold food to go (like a bottled drink) may not be. The exact tax is shown before you pay.

All of it goes to the restaurant for its staff.

Yes. Pick a pickup time in 15-minute steps during the restaurant's hours, up to a few days ahead. When the restaurant is closed, you can still order for a time when it's open.

Your order page updates by itself: Received, Confirmed, Cooking, Ready. If you're signed in on the app with notifications on, you also get “Your order is ready”. Show your order number at the counter.

Open My orders on the same device, or sign in to see orders from every device.

Call the restaurant. If it cancels a paid order, you get a full refund to your card automatically (your bank usually shows it in 5–10 business days).

Allergen tags come from the restaurant, and kitchens handle common allergens. Please call the restaurant before ordering.

Nothing was charged and your cart is still there. Try again when you're ready. Orders not paid within about 30 minutes expire.

In the app: Settings → Delete account. On the website: My orders → Delete my account (tap twice). Restaurants keep their record of orders you placed, without your phone or email.

No, never. See the Privacy Policy.

One subscription covers all your locations (restaurants and food trucks): $49.99 a month for 1 location, $79.99 for 2, $99.99 for 3, and $29.99 for each location after that. No commission on orders, nothing on tips. Stripe's card fee (about 2.9% + 30¢ per payment) is between the restaurant and Stripe.

The restaurant. It's the seller, takes the payments into its own Stripe account, and files its sales tax returns. iOtomates Resto works out the tax on each order with the restaurant's rate.

Online, any time: Restaurant setup → Payments → Manage or cancel subscription. Online ordering stays on until the end of the month you paid for.

Yes; a truck counts as a location, priced like any other. Set your weekly stops (and one-off dates) in Restaurant setup; online ordering follows the schedule. Share your live location from the truck's phone or tablet, or set it by hand, and customers see where you are with a link to Apple Maps.

No. The kitchen screen runs on any tablet or phone with a web browser or the iOtomates Resto app.

Yes: start a demo restaurant (tick “Demo restaurant”) and order with Stripe's test card 4242 4242 4242 4242. Nothing is charged.

In the United States, starting with Lemoore, Hanford and Kings County, California.