Restaurant manual

For restaurant owners, managers and kitchen staff. iOtomates Resto works the same on the web, iPhone and Android, except that restaurant details, hours, staff and payments are set up on this website.

1. Start your restaurant

Go to Restaurant sign in, sign in with Google or Apple, enter your restaurant's name and web address (for example bento-house), and tap Start my restaurant. Tick Demo restaurant to practice with test payments first.

2. Setup: details and hours

In Setup, fill in the name, tagline, phone, address, prep time (how many minutes before the earliest pickup) and your sales tax rate. Use your exact local rate from CDTFA (cdtfa.ca.gov, “Find a sales and use tax rate by address”). Set your opening hours for each day, then set Status to Open. You can pause online ordering any time when the kitchen is too busy.

3. Menu

In Menu, add categories (Bentos, Sides, Drinks) and items with a price, description, photo link and allergen tags. Under Choices and add-ons, add groups such as “Rice” (pick at least 1, at most 1: White, Brown +$1.00) or “Add-ons” (pick up to 3, each with a price).

Taxable: leave it on for hot food and anything eaten at the restaurant. Turn it off only for items your tax adviser says aren't taxable (for example some cold food or drinks to go). The 80/80 rule can make everything taxable; check with your CPA or CDTFA. You collect and pay the sales tax; iOtomates Resto works it out on every order.

Sold out keeps the item on the menu, greyed out, until you switch it back. Shown on the menu off hides it completely. Delete asks you to tap twice.

4. Staff

In Staff (owners only), add people by the email they sign in with: Cook (kitchen screen), Cashier, Manager (menu and setup), or Owner (everything, including staff and payments). They must sign in once before you can add them. Remove people who leave. Keep at least two owners if you can: the only owner can't delete their account.

5. Payments: your own Stripe account

In Payments, tap Connect Stripe and finish Stripe's sign-up with your business and bank details. Customers then pay your restaurant directly; Stripe pays out to your bank. Stripe's fee (about 2.9% + 30¢) is between you and Stripe. iOtomates Resto takes no commission and nothing from tips.

6. The monthly subscription

One subscription covers all your locations: $49.99 a month for 1 location, $79.99 for 2, $99.99 for 3, and $29.99 for each location after that. On your first location, tap Start subscription: $49.99/month and pay on Stripe's page. On each other location, open Payments and tap Add this location (it shows the new monthly total); Remove this location takes one off. Closing a location takes it off the bill too. It renews every month until you cancel. To change the card, see invoices or cancel, tap Manage or cancel subscription; after cancelling, online ordering stays on until the end of the month you paid for. If a payment fails, online ordering pauses until you tap Update card. Demo restaurants don't need a subscription.

Online ordering is on when all of these are true: Status is Open, online ordering isn't paused, Stripe is connected, and the subscription is active (or it's a demo restaurant). Setup tells you what's missing.

7. Share your menu

In Share, copy your menu link for your website, Google Business Profile, Instagram and Facebook, and print the QR code for the counter, flyers and to-go bags.

8. The kitchen screen

Open the kitchen screen on a tablet (Share → Open the kitchen screen, or the app's Kitchen), signed in as staff. Tap Sound on so new orders chime. Orders move across three columns:

• New (red): tap Start cooking, or Ready if it's quick.
• Cooking (gold): tap Ready when it's bagged. The customer is told right away.
• Ready (green): tap Picked up when the customer collects it (check the order number).

Late orders get an amber outline. Orders for a later time show their pickup time. Sold out… switches items off and on in one tap. Cancel asks for a reason and refunds the customer in full through your Stripe account; call the customer if you can.

9. Test orders

In a demo restaurant, pay with card 4242 4242 4242 4242, any future date and any CVC. Test orders are tagged “test” on the kitchen screen and nothing is charged.

Help

Email support@geerho.com or call or text (619) 796-1115.